Ocarina Studio Support
For help with Ocarina Studio: Tabs Tuner, email nora@playsoloist.com. We reply within one business day.
Include the app version, iOS version, device model, ocarina type, and the steps that led to the problem. Never attach copyrighted scores unless you have permission to share them.
Common questions
The tuner or grading cannot hear me
Open iOS Settings → Privacy & Security → Microphone and enable Ocarina Studio. Practise in a quiet room near your iPhone. The app leaves unclear evidence ungraded instead of guessing.
A fingering sounds sharp or flat
Breath pressure changes ocarina pitch, and accidental fingerings vary between makers. Centre the note with the tuner, then compare the app's common 12-hole Alto C reference with the chart supplied with your instrument.
A MusicXML file will not open or grade
Use a valid MusicXML or compressed MXL score containing supported pitched notation. Import and playback run on-device. If a score cannot be interpreted or fitted to the supported instrument range, the app should explain the failure rather than claim a successful import.
Restore, manage, or cancel Ocarina Studio Pro
Use Restore Purchases in the app while signed into the same Apple Account used for the purchase. Ocarina Studio Pro Lifetime is paid once, never renews and needs no cancelling. A subscription from an earlier version is managed in iOS Settings. Manage or cancel in iOS Settings → Apple Account → Subscriptions. Apple handles billing and refund requests.
Delete an optional account or report a melody in Listen
Use the in-app account-deletion or report control where available. You can also email us with the request and enough non-sensitive detail to locate the account or post.